contact information

As we highly value our customer service we kindly ask you to use the following contact details for all backoffice matters.

Our office heroes are happy to assist you in English.

Use these contact details for defects - missing items - copy of your orders/invoices creditnotes - lost b2b login,..

AMT STUDIO

office@amt-studio.com

MUS BOMBON / DESIGNERS SOCIETY

administracion@japinternational.es

TIMI OF SWEDEN

support@timiofsweden.com

LAUNDRY LAB

info@laundrylabagency.com

INDI & COLD

teresa@indiandcold.com

Feel free to put info@laundrylabagency.com in cc for important matters so we can follow up for you

Where can I report my returns/defects?

Report your defect with an email containing a picture, item name, size and color to the contact of your brand: AMT STUDIO: office@amt-studio.com MUS BOMBON/DESIGNERS SOCIETY: administracion@japinternational.es TIMI OF SWEDEN: support@timiofsweden.com ANNA + NINA: aftersales@anna-nina.nl LAUNDRY LAB: info@laundylabagency.com You will receive a credit note or a new item depending on the brand. Feel free to add info@laundrylabagency.com in cc for urgent and important matter so we can follow up for you.
I need a copy of an invoice, where can I find it?

If you need a copy of an invoice, you can email your contact at: AMT STUDIO: office@amt-studio.com MUS BOMBON/DESIGNERS SOCIETY: administracion@japinternational.es TIMI OF SWEDEN: support@timiofsweden.com ANNA + NINA: aftersales@anna-nina.nl LAUNDRY LAB: info@laundylabagency.com
How do I make an appointment?

If you want to make an appointment with one of our agents you can visit the "Appointments Page" or click here.
Can I make an appointment for multiple brands?

Yes! Please check our appointments page.
When will my order arrive?

You can find this info on all order confirmations.
Where can I re-order?

Re-ordering at Laundry Lab Agency is super easy! Click here to visit our B2B page.
Where can I find my B2B login?

If you're a new customer; email us at info@laundrylabagency.com. Please mention the brand you want a login for. Check our B2B page for more info.
What is my mark-up?

You can find all the information regarding mark-ups and retail prices in our brandbook. Visit our brands page to view the brandbook.
Where can I find the retailprice for a product?

You can calculate the retailprice with the mark-up that you can find in the brandbook. Check out our brands page to view the brandbook.
I need pictures for social media. Where can I find them?

Our B2B page conveniently has buttons to take you to all the available pictures. Click here to go to the B2B page.